Shipping Policy
December 2022 Update
- Selected products qualify for Free Worldwide Shipping such as the Canvas Apron, Organic Bamboo collection products and Footwear collection
All orders are processed within 3 to 5 business days (excluding weekends and UK public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to gradual global recovery from the COVID-19 pandemic, many countries and logistics are still adversely affected. Although this varies from country to country - the overall global shipping infrastructure is facing some delays, whether it is export or import.
Hence, please be understanding that the stated shipping dates & times may be affected, are outside of our control and therefore voids any financial liability by Vivid Cuisine Ltd as per this outlined shipping policy.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Certain products are on special Free Worldwide Shipping offers, and this you can find listed on specific product descriptions.
Free Worldwide Shipping is between 10 -45 days anywhere in the world, and as per above does not make Vivid Cuisine Ltd liable for any delay over the stated time period due to global COVID-19 pandemic.
Should you wish to opt out of the Free Worldwide Shipping options, you can select the paid option on checkout.
Free Worldwide Shipping is currently available to the following countries, and takes approximately the following number of business days to reach the destinations:
|
COUNTRY |
SHIPPING DAYS |
|
Albania |
27 |
|
Angola |
27 |
|
Argentina |
40 |
|
Armenia |
35 |
|
Australia |
15 |
|
Austria |
23 |
|
Azerbaijan |
28 |
|
Bahrein |
22 |
|
Belgium |
19 |
|
Bhutan |
22 |
|
Botswana |
38 |
|
Brazil |
39 |
|
Brunei Darussalam |
24 |
|
Bulgaria |
20 |
|
Belarus |
No shipping to Belarus |
|
Cambodia |
23 |
|
Canada |
17 |
|
Cape Verde |
35 |
|
Chile |
29 |
|
China |
15 |
|
Colombia |
29 |
|
Costa Rica |
36 |
|
Croatia |
17 |
|
Cyprus |
22 |
|
Czech Republic |
21 |
|
Denmark |
17 |
|
Ecuador |
23 |
|
Egypt |
45 |
|
Estonia |
20 |
|
Fiji |
23 |
|
Finland |
21 |
|
France |
15 |
|
Georgia |
23 |
|
Germany |
20 |
|
Ghana |
29 |
|
Greece |
25 |
|
Honduras |
34 |
|
Hong Kong |
16 |
|
Hungary |
25 |
|
Iceland |
32 |
|
India |
25 |
|
Indonesia |
21 |
|
Ireland |
36 |
|
Israel |
27 |
|
Italy |
31 |
|
Japan |
19 |
|
Jordan |
17 |
|
Kazakhstan |
29 |
|
Kenya |
30 |
|
Kuwait |
27 |
|
Laos |
23 |
|
Latvia |
19 |
|
Lebanon |
39 |
|
Liechtenstein |
15 |
|
Lithuania |
23 |
|
Luxembourg |
22 |
|
Macau |
23 |
|
Macedonia |
12 |
|
Madagascar |
23 |
|
Malaysia |
20 |
|
Maldives |
20 |
|
Malta |
15 |
|
Mauritius |
29 |
|
Mexico |
30 |
|
Moldova |
31 |
|
Monaco |
27 |
|
Mongolia |
26 |
|
Montenegro |
23 |
|
Morocco |
29 |
|
Mozambique |
25 |
|
Nepal |
23 |
|
Netherlands |
13 |
|
New Zealand |
15 |
|
Nigeria |
23 |
|
Norway |
29 |
|
Oman |
25 |
|
Pakistan |
21 |
|
Panama |
45 |
|
Papua New Guinea |
23 |
|
Peru |
31 |
|
Philippines |
23 |
|
Poland |
28 |
|
Portugal |
31 |
|
Qatar |
27 |
|
Romania |
41 |
|
Russian Federation |
No shipping to Russian Federation |
|
Salvador |
43 |
|
Saudi Arabia |
31 |
|
Senegal |
23 |
|
Serbia |
21 |
|
Seychelles |
12 |
|
Singapore |
20 |
|
Slovakia |
23 |
|
Slovenia |
19 |
|
South Africa |
43 |
|
South Korea |
17 |
|
Spain |
16 |
|
Sri Lanka |
23 |
|
Sweden |
19 |
|
Switzerland |
15 |
|
Taiwan |
17 |
|
Tanzania |
22 |
|
Thailand |
17 |
|
Tunisia |
21 |
|
Turkey |
32 |
|
Uganda |
22 |
|
Ukraine |
24 |
|
United Emirates |
20 |
|
United Kingdom |
12 |
|
United States |
18 |
|
Uruguay |
33 |
|
Uzbekistan |
23 |
|
Viet Nam |
20 |
|
Zambia |
36 |
|
Zimbabwe |
39 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. VIVID CUISINE LTD is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 45 days of receiving your shipping confirmation email, please contact us at orders@vividcuisine.com with your name and order number, and we will look into it for you.
You can track your order easily by entering the shipping tracking number or your Vivid Cuisine order number and email address on the Track Your Order page.
Shipping to P.O. boxes
Please note we currently do not ship to P.O. Boxes.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at orders@vividcuisine.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For full terms and conditions on our returns & exchange policies, please click here under section
Cancellations and Returns.
If you have any further questions, please don't hesitate to contact us at orders@vividcuisine.com