Shipping & Returns Policy

Last updated: June 2026

Order Processing

All orders are processed within 3-5 business days (excluding weekends and UK public holidays) after your order confirmation email. You will receive a further notification once your order has shipped.

Domestic Shipping - United Kingdom

UK orders are fulfilled via Royal Mail. Shipping charges and available methods are calculated and displayed at checkout.

International Shipping

Shipping costs and estimated delivery times for international orders are shown on each individual product page at checkout. Please refer to the product page for accurate shipping information before placing your order.

A small selection of products qualify for Free Worldwide Shipping. Where this applies, it will be clearly indicated on the product page. This is an untracked economy service - please allow 15-60 days depending on destination.

Countries We Do Not Ship To

Due to international sanctions, armed conflict, or suspended postal routes, we are currently unable to accept orders destined for the following countries:

Afghanistan • Belarus • Burma (Myanmar) • Cuba • Haiti • Iran • North Korea • Palestine • Russia • Somalia • South Sudan • Sudan • Syria • Yemen • Zimbabwe

This list is reviewed periodically in line with Royal Mail and UK government sanctions guidance. If you are unsure whether we can ship to your location, please contact us before placing an order.

Free Worldwide Shipping - Estimated Delivery Times

The table below applies only to products marked as eligible for free worldwide shipping on their product page. Times are estimates only and may vary due to customs processing, local postal services, and seasonal delays.

Tap or click a region to expand.

Country Est. Days (Free Shipping)
🇪🇺 Europe +
Albania 35-55
Austria 20-40
Belgium 20-40
Bulgaria 25-45
Croatia 25-45
Cyprus 25-45
Czech Republic 25-45
Denmark 20-40
Estonia 25-45
Finland 20-40
France 15-35
Germany 15-35
Greece 25-45
Hungary 25-45
Iceland 30-50
Ireland 25-45
Italy 25-45
Latvia 25-45
Liechtenstein 20-40
Lithuania 25-45
Luxembourg 20-40
Macedonia 30-50
Malta 25-45
Moldova 35-55
Monaco 20-40
Montenegro 30-50
Netherlands 15-35
Norway 25-45
Poland 25-45
Portugal 25-45
Romania 35-55
Slovakia 25-45
Slovenia 25-45
Spain 20-40
Sweden 20-40
Switzerland 20-40
Ukraine 25-45
🌏 Middle East & Africa +
Angola 35-55
Bahrain 25-40
Botswana 40-60
Cape Verde 35-55
Egypt 30-50
Ghana 35-55
Israel 20-40
Jordan 25-40
Kenya 35-55
Kuwait 25-40
Lebanon 35-55
Madagascar 35-55
Mauritius 35-55
Morocco 30-50
Mozambique 35-55
Nigeria 35-55
Oman 25-40
Qatar 25-40
Saudi Arabia 20-40
Turkey 20-35
🌏 Asia +
Armenia 30-50
Azerbaijan 30-50
Bhutan 25-45
Brunei 20-40
Cambodia 20-35
Georgia 30-50
Hong Kong 10-20
India 20-40
Indonesia 20-35
Japan 15-30
Kazakhstan 30-50
Korea 15-25
Laos 20-35
Macau 15-25
Malaysia 15-30
Maldives 25-45
Mongolia 30-50
Nepal 25-45
Pakistan 25-45
Philippines 20-35
Singapore 10-20
Thailand 15-30
Vietnam 15-25
🌎 Pacific +
Australia 15-30
Fiji 25-45
New Zealand 15-30
Papua New Guinea 30-50
🌎 Americas +
Argentina 40-60
Brazil 30-50
Canada 20-40
Chile 30-50
Colombia 30-50
Costa Rica 35-55
Ecuador 30-50
Honduras 35-55
Mexico 30-45
Panama 40-60
Peru 30-50
United States 20-40

Local Pick-Up

Local pick-up is not currently available.

Customs, Duties & Import Taxes

Vivid Cuisine is not responsible for any customs fees, import duties, or taxes applied to international orders by the destination country. These charges are the buyer's responsibility. We are unable to predict or control these costs - please check with your local customs authority before ordering if you are unsure.

Damaged or Lost Orders

If your order arrives damaged, please email us at info@vividcuisine.com with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.

If your tracked order shows as delivered but has not arrived, please contact us and we will investigate with the carrier on your behalf.

Returns & Refunds

Custom-Made & Made-to-Order Products

Every custom-made and made-to-order product — including chef's jackets, apparel, and bespoke items — is individually produced to your specifications. As such, we do not accept returns for change of mind on these products.

Returns are accepted only in the event of a production error. If you believe your item has a production fault, please email info@vividcuisine.com within 7 days of receiving your order, with the following:

  • Your order number
  • A clear photograph showing the fault or error
  • A brief description of the issue

If your return request is accepted, we will notify you promptly and arrange a replacement or refund. Please note:

  • Incorrect measurements provided by the customer do not constitute a production error
  • Minor natural variations in materials such as fabric, leather, or metal finishes are not considered faults
  • First-time orders of custom products may require minor fitting adjustments, which are not covered under returns

Art Prints & Framed Works

Art prints and framed works are non-returnable unless they arrive damaged. If your order arrives damaged in transit, please email us within 48 hours of delivery with your order number and photographs of the damage and packaging. We will arrange a replacement or full refund at no additional cost to you.

Food & Condiment Products

For hygiene and safety reasons, food and condiment products cannot be returned once dispatched, unless they arrive damaged, faulty, or with an incorrect item. If you have an issue with a food order, please contact us within 48 hours of delivery.

Standard Products (Non-Custom)

For non-custom products not covered by the categories above, you have the right to return your order within 14 days of receipt, provided the item is unused, in its original condition, and in its original packaging. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

To initiate a return, please contact us at info@vividcuisine.com before sending anything back. Items returned without prior authorisation may not be accepted.

Refund Processing

Once a return is received and inspected, we will notify you by email. Approved refunds are processed to your original payment method within 5-10 business days. Please allow additional time for your bank or card provider to post the credit.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. If you have any concerns, please get in touch and we will do our best to resolve them fairly.

Contact Us

For any shipping or returns queries, please get in touch: