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  • FREE Worldwide Shipping in 2022*

    Shipping Policy

    June 2022 Update

    All orders are processed within 3 to 5 business days (excluding weekends and UK public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

    Due to gradual global recovery from the COVID-19 pandemic, many countries and logistics are still adversely affected. Although this varies from country to country - the overall global shipping infrastructure is facing some delays, whether it is export or import.

    Hence, please be understanding that the stated shipping dates & times may be affected, are outside of our control and therefore voids any financial liability by Vivid Cuisine Ltd as per this outlined shipping policy.

    Domestic Shipping Rates and Estimates

    For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Certain products are on special Free Worldwide Shipping offers, and this you can find listed on specific product descriptions.

    Free Worldwide Shipping is between 10 -45 days anywhere in the world, and as per above does not make Vivid Cuisine Ltd liable for any delay over the stated time period due to global COVID-19 pandemic.

    Should you wish to opt out of the Free Worldwide Shipping options, you can select the paid option on checkout.

    Free Worldwide Shipping is currently available to the following countries, and takes approximately the following number of business days to reach the destinations:

    COUNTRY

    SHIPPING DAYS

    Albania

    27

    Angola

    27

    Argentina

    40

    Armenia 

    35

    Australia 

    15

    Austria

    23

    Azerbaijan

    28

    Bahrein

    22

    Belgium 

    19

    Bhutan

    22

    Botswana

    38

    Brazil

    39

    Brunei Darussalam 

    24

    Bulgaria

    20

    Belarus

    No shipping to Belarus

    Cambodia

    23

    Canada

    17

    Cape Verde

    35

    Chile 

    29

    China

    15

    Colombia

    29

    Costa Rica

    36

    Croatia

    17

    Cyprus

    22

    Czech Republic

    21

    Denmark

    17

    Ecuador 

    23

    Egypt

    45

    Estonia

    20

    Fiji

    23

    Finland

    21

    France

    15

    Georgia

    23

    Germany

    20

    Ghana

    29

    Greece

    25

    Honduras

    34

    Hong Kong

    16

    Hungary

    25

    Iceland

    32

    India

    25

    Indonesia

    21

    Ireland

    36

    Israel

    27

    Italy 

    31

    Japan

    19

    Jordan

    17

    Kazakhstan

    29

    Kenya

    30

    Kuwait

    27

    Laos

    23

    Latvia

    19

    Lebanon

    39

    Liechtenstein

    15

    Lithuania 

    23

    Luxembourg

    22

    Macau

    23

    Macedonia

    12

    Madagascar

    23

    Malaysia

    20

    Maldives

    20

    Malta

    15

    Mauritius 

    29

    Mexico

    30

    Moldova

    31

    Monaco

    27

    Mongolia

    26

    Montenegro 

    23

    Morocco 

    29

    Mozambique

    25

    Nepal

    23

    Netherlands

    13

    New Zealand

    15

    Nigeria 

    23

    Norway

    29

    Oman

    25

    Pakistan

    21

    Panama

    45

    Papua New Guinea

    23

    Peru

    31

    Philippines 

    23

    Poland

    28

    Portugal 

    31

    Qatar

    27

    Romania

    41

    Russian Federation 

    No shipping to Russian Federation

    Salvador

    43

    Saudi Arabia

    31

    Senegal

    23

    Serbia

    21

    Seychelles

    12

    Singapore

    20

    Slovakia

    23

    Slovenia

    19

    South Africa

    43

    South Korea

    17

    Spain

    16

    Sri Lanka

    23

    Sweden

    19

    Switzerland 

    15

    Taiwan

    17

    Tanzania

    22

    Thailand

    17

    Tunisia

    21

    Turkey 

    32

    Uganda

    22

    Ukraine

    24

    United Emirates

    20

    United Kingdom

    12

    United States

    18

    Uruguay

    33

    Uzbekistan

    23

    Viet Nam

    20

    Zambia

    36

    Zimbabwe

    39

     

    Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. VIVID CUISINE LTD is not responsible for these charges if they are applied and are your responsibility as the customer.

    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

    If you haven’t received your order within 45 days of receiving your shipping confirmation email, please contact us at orders@vividcuisine.com with your name and order number, and we will look into it for you.

    You can track your order easily by entering the shipping tracking number or your Vivid Cuisine order number and email address on the Track Your Order page.

     

    Shipping to P.O. boxes

    Please note we currently do not ship to P.O. Boxes.

     

    Refunds, returns, and exchanges

    We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

    In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition.

    We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

    For full terms and conditions on our returns & exchange policies, please click here under section

    Cancellations and Returns.

    If you have any further questions, please don't hesitate to contact us at orders@vividcuisine.com

     

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